The Totli Box

Delivery within Australia: 

General Shipping info:

• We aim to have all ready to ship orders packaged and sent out as soon as possible, typically within 1-4 business days. We try to post orders twice per week and lodge them over the counter for accurate tracking. 
• If your order contains "made to order" items or "pre-order" items, your order will be shipped according to the times on the product description. 
• If you order includes in-stock and pre-order items, your order will not ship until all items are available. If you need parts of your order sooner, please order separately.
• Express Post for Australian orders is now offered as an option at checkout. Please check with Aus Post for delivery estimates from Perth Metro.  
• We will provide tracking details with all orders so you can keep an eye on estimated date of arrival of your order.
  
• Please be advised that any delays after we have shipped your order are outwith our control and unfortunately do appear to be happening globally regardless of which courier or business is involved. However we will do whatever we can to help track and find delayed parcels if you alert us to any issues.

Local Pick Up Option:

• For more info on visiting our studio in Cardup WA and collecting orders, just click here

Local Delivery Options:

• We now offer local delivery by us to nearby suburbs including Byford, Southern River, Harrisdale, Piara Waters and Canning Vale. We are often in these s on a daily or weekly basis, especially in the mornings, and so offer a flat $10 delivery fee and can organise a mutually agreed day and time for drop off. This option will appear at checkout once you input your postcode. 

International Shipping:

• We now ship all international orders with Registered Post and tracking details will be sent by email once your parcel is posted. For orders placed out with Australia, please also be aware of your own countries importing and customs regulations. Little Bambino Bear cannot be held responsible for any extra charges or delays relating to importing our products.
• Only Little Bambino Bear products can be shipped to USA and Canada (Decorative Cushions and Wall Decor) at this time and we ask if you can order these via our Etsy store. https://www.etsy.com/au/shop/LittleBambinoBear
•  We have removed all shipping options for USA and Canada at this time, however if you have placed an order with any additional non LBB items, you will need to remove these items before you can checkout or we may need to refund you.
• Because of the ongoing global pandemic there may be slight delays. Any delays to your order once shipped are out with our control and we ask that you be patient and understand the circumstances.
• We will send tracking with all orders so we can both keep an eye on the delivery status of your order.
• Please also be aware that your order may get held up at Customs in your country, and we have no control over this. It doesn't happen all the time, but can happen and can add up to a week or so to your delivery time. 
• If you need your item sent express, please contact us before placing your order and we can arrange this.

Packaging
At Little Bambino Bear we care about the environment and are committed to trying to reduce plastic waste in our packaging. As a result, our cushions will no longer be sent in cellophane bags, but beautifully wrapped in brown paper. We previously used plastic to offer a layer of protection to your cushions in transit, however we have been carrying out research and listening to the community, and the majority of consumers agree that less plastic packaging is better. We will be phasing out our plastic satchels also and sourcing a more sustainable option, but in the interim, orders will be sent out in our remaining stock of courier bags.

Busy periods
During busy periods (Xmas, public holidays, sales etc), please allow up to an extra week for processing and/or delivery due to a higher than normal volume of orders to process.

Delays, Lost or Stolen parcels
We accept no responsibility for any delays, lost or stolen parcels caused by the designated postal service. If this does however occur, please get in touch with us and we will do whatever we can to help rectify any issues and contact Australia Post to lodge an investigation. In over 8 years we haven't lost a parcel yet (*touches wood!!!!). 

International orders
We now ship all international orders with Registered Post and tracking details will be sent by email once your parcel is posted. For orders placed out with Australia, please also be aware of your own countries importing and customs regulations. Little Bambino Bear cannot be held responsible for any extra charges or delays relating to importing our products.

We now ship to USA and Canada! Only certain products (Decorative Cushions and Wall Decor), can be shipped to USA and Canada at this time. If you place an order with any additional items, you will need to remove these items before you can checkout. 

Orders returned to us
In the event that your order was sent out to the correct address and then returned to us, we can either offer a refund minus all shipping charges, or can resend once additional shipping charges have been paid by customer. If the error was on our part we will rectify asap and resend your item at no additional cost to you.