Update Thursday 9th April 2020 - Current Shipping Terms
At present we will continue to keep our online store open with shipping to Australian addresses only. As a family we are trying our best to limit any interactions with the outside world which includes visits to the post office. We will utilise Australia Post Click and Collect service and also Courier services such as Sendle for shipping of orders, We will still ensure your parcel has tracking but unfortunately there is no signature on delivery service from Australia Post currently. If you are local to Perth Metro, we now offer free local pick up from Southern River, WA 6110. Please use the code LOCALPICKUP at checkout and we can arrange a suitable time for contactless pick up from my home.
We have been made aware that shipping times have recently increased with Australia Post as a result of more people utilising online shopping. Please be mindful of this when ordering, as I discovered personally when an item I ordered that should have taken 1 day to arrive, took 3. Australia Post do have this information on their website also.
Normal Shipping Terms (Used when there isn't a global pandemic)
Most products are in stock and ready to ship unless otherwise stated as Made to order or pre-sale.
In-stock orders are normally processed within 2-3 working days. All made to order products currently take approximately 2-4 weeks to hand make. If you require your order sooner, please contact us through the contact us page to check on current order processing times.
All orders are shipped with Australia Post from WA. Shipping time within Australia is typically around 1 week after dispatch, and around 2 weeks for international orders. Tracking information will be sent as standard with all Australian orders.
If you order a product that is in stock and also a product that is made to order, all products will only be sent once the order is complete and can be sent together. This saves on delivery costs and the amount of packaging used. If you require one item sooner, please place your order separately so we can send separately.
At Little Bambino Bear we care about the environment and are committed to trying to reduce plastic waste in our packaging. As a result, our cushions will no longer be sent in cellophane bags, but wrapped delicately in tissue paper. We previously used plastic to offer a layer of protection to your cushions in transit, however we have been carrying out research and listening to the community, and the majority of consumers agree that less plastic packaging is better. We will be phasing out our plastic satchels also and sourcing a more sustainable option, but in the interim, orders will be sent out in our remaining stock of courier bags.
During busy periods (Xmas, public holidays, sales etc), please allow up to an extra week for delivery.
Delays, Lost or Stolen parcels
We accept no responsibility for any delays, lost or stolen parcels caused by the designated postal service. If this does however occur, please get in touch with us and we will do whatever we can to help rectify any issues and contact Australia Post to lodge an investigation. In over 4 years we haven't lost a parcel yet (*touches wood!!!!).
We now ship all international orders with Registered Post and tracking details will be sent by email once your parcel is posted. For orders placed out with Australia, please also be aware of your own countries importing and customs regulations. Little Bambino Bear cannot be held responsible for any extra charges or delays relating to importing our products.
We now ship to USA and Canada! Only certain products (Decorative Cushions and Wall Decor), can be shipped to USA and Canada at this time. If you place an order with any additional items, you will need to remove these items before you can checkout.
Orders returned to us
In the event that your order was sent out to the correct address and then returned to us, we can either offer a refund minus all shipping charges, or can resend once additional shipping charges have been paid by customer.