Shipping Terms

Most products are in stock and ready to ship unless otherwise stated as Made to order or pre-sale.

In-stock orders are normally processed within 2-3 working days. All made to order products currently take approximately 2-4 weeks to hand make. If you require your order sooner, please contact us through the contact us page to check on current order processing times.

All orders are shipped with Australia Post from WA. Shipping time within Australia is typically around 1 week after dispatch, and around 2 weeks for international orders. Tracking information will be sent as standard with all Australian orders. 

If you order a product that is in stock and also a product that is made to order, all products will only be sent once the order is complete and can be sent together. This saves on delivery costs and the amount of packaging used. If you require one item sooner, please place your order separately so we can send separately.

 

Packaging
At Little Bambino Bear we care about the environment and are committed to trying to reduce plastic waste in our packaging. As a result, our cushions will no longer be sent in cellophane bags, but wrapped delicately in tissue paper. We previously used plastic to offer a layer of protection to your cushions in transit, however we have been carrying out research and listening to the community, and the majority of consumers agree that less plastic packaging is better. We will be phasing out our plastic satchels also and sourcing a more sustainable option, but in the interim, orders will be sent out in our remaining stock of courier bags.

 

Busy periods
During busy periods (Xmas, public holidays, sales etc), please allow up to an extra week for delivery.

 

Delays, Lost or Stolen parcels
We accept no responsibility for any delays, lost or stolen parcels caused by the designated postal service. If this does however occur, please get in touch with us and we will do whatever we can to help rectify any issues and contact Australia Post to lodge an investigation. In over 4 years we haven't lost a parcel yet (*touches wood!!!!). 

 

International orders
We now ship all international orders with Registered Post and tracking details will be sent by email once your parcel is posted. For orders placed out with Australia, please also be aware of your own countries importing and customs regulations. Little Bambino Bear cannot be held responsible for any extra charges or delays relating to importing our products.

 

Orders returned to us
In the event that your order was sent out to the correct address and then returned to us, we can either offer a refund minus all shipping charges, or can resend once additional shipping charges have been paid by customer.

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