Shipping Terms

Update Tuesday 21st of July 2020

(please read this section before accepting shipping terms and conditions box at checkout)

After a lot of enquiries and quite a few custom orders, we have decided to open back up our online ordering to international customers! We temporarily stopped this due to Covid19 as there was uncertainty surrounding international shipping.

We have found that most countries are still accepting mail, however it may be delayed. Any delays to your order once shipped are outwith our control and we ask that you be patient and understand the circumstances. We do send tracking with all orders so we can both keep an eye on things. It may be the case with domestic orders that they take up to 2-3 weeks longer than normal, and I have heard that some international deliveries are taking around 8 weeks due to lack of flights, an increase in online ordering and delays at postal sorting centres due to social distancing measures. If you need your item sent express, please contact us before placing your order and we can advise.

Advice from postal services around the world is changing daily and we are constantly reviewing this. If you place an order, we may need to refund you if we are advised before dispatch that your country, or ours, is no longer accepting incoming or outgoing mail. 

 

Update Wednesday 8th July 2020

At present we will continue to keep our online store open with shipping to Australian addresses through our website. However, please continue to email through any enquiries for shipping to other parts of the world. As the information changes on a near daily basis for each country worldwide, we can give up to date shipping times and availability on an individual basis. We have still been able to ship to overseas destinations such as New Zealand, USA and Europe, however shipping times have sometimes been impacted. Please contact us for further information.

We are fortunate to currently live in a part of the world with no recorded community transmissions of Covid and are now free of many restrictions. As such we are currently able to post your order with relative ease. We continue to ensure your parcel has tracking, but unfortunately there is no signature on delivery service from Australia Post currently. If you are local to Perth Metro, we now offer free local pick up from Southern River, WA 6110. Please use the code LOCALPICKUP at checkout and we can arrange a suitable time for contactless pick up from my home. 

We have been made aware that shipping times have recently increased with Australia Post as a result of more people utilising online shopping. Please be mindful of this when ordering, as I discovered personally when an item I ordered that should have taken 1 day to arrive, took 3. Australia Post do have this information on their website also. 

 

Normal Shipping Terms (Used when there isn't a global pandemic)

Most products are in stock and ready to ship unless otherwise stated as Made to order or pre-sale.

In-stock orders are normally processed within 1-3 working days. All made to order products currently take approximately 2-4 weeks to hand make. If you require your order sooner, please contact us through the contact us page to check on current order processing times.

All orders are shipped with Australia Post from WA. Shipping time within Australia is typically around 1 week after dispatch, and around 2 weeks for international orders. Tracking information will be sent as standard with all orders. 

If you order a product that is in stock and also a product that is made to order, all products will only be sent once the order is complete and can be sent together. This saves on delivery costs and the amount of packaging used. If you require one item sooner, please place your order separately so we can send separately.

 

Packaging
At Little Bambino Bear we care about the environment and are committed to trying to reduce plastic waste in our packaging. As a result, our cushions will no longer be sent in cellophane bags, but beautifully wrapped in brown paper. We previously used plastic to offer a layer of protection to your cushions in transit, however we have been carrying out research and listening to the community, and the majority of consumers agree that less plastic packaging is better. We will be phasing out our plastic satchels also and sourcing a more sustainable option, but in the interim, orders will be sent out in our remaining stock of courier bags.

 

Busy periods
During busy periods (Xmas, public holidays, sales etc), please allow up to an extra week for delivery.

 

Delays, Lost or Stolen parcels
We accept no responsibility for any delays, lost or stolen parcels caused by the designated postal service. If this does however occur, please get in touch with us and we will do whatever we can to help rectify any issues and contact Australia Post to lodge an investigation. In over 5 years we haven't lost a parcel yet (*touches wood!!!!). 

 

International orders
We now ship all international orders with Registered Post and tracking details will be sent by email once your parcel is posted. For orders placed out with Australia, please also be aware of your own countries importing and customs regulations. Little Bambino Bear cannot be held responsible for any extra charges or delays relating to importing our products.

We now ship to USA and Canada! Only certain products (Decorative Cushions and Wall Decor), can be shipped to USA and Canada at this time. If you place an order with any additional items, you will need to remove these items before you can checkout. 

 

Orders returned to us
In the event that your order was sent out to the correct address and then returned to us, we can either offer a refund minus all shipping charges, or can resend once additional shipping charges have been paid by customer.